Simpro Knowledge Base

Simpro Platform And Growth Engineering Foundation

Slide 1: Title

Simpro Platform And Growth Engineering Foundation

Building speed, safety, and learning into product development.

Slide 2: Why Now

Simpro is small enough to shape strong engineering habits before complexity becomes expensive.

Without a shared foundation, each product team can drift into different delivery processes, environments, observability patterns, release practices, and product analytics.

Slide 3: The Strategic Idea

Platform engineering creates the delivery system.

Growth engineering creates the learning system.

Together they help Simpro build, release, observe, learn, and improve continuously.

Slide 4: What Platform Engineering Means For Simpro

  • Golden paths for services and applications.
  • Standard CI/CD.
  • Consistent environments.
  • Secure delivery defaults.
  • Service ownership and runbooks.
  • Observability by default.
  • Safer releases through feature flags.

Slide 5: What Growth Engineering Means For Simpro

  • Product event instrumentation.
  • Activation and adoption dashboards.
  • Customer journey metrics.
  • Experimentation workflow.
  • A/B testing discipline where sample size allows.
  • Responsible data and privacy practices.

Slide 6: First Pilot Workflow

Recommended workflow:

Lead or request intake -> quote -> job -> schedule -> mobile field update -> invoice/payment -> reporting.

This workflow connects customer value, operational reliability, mobile behavior, integrations, and business outcomes.

Slide 7: First 90 Days

Days 1-30:

  • Discover delivery friction.
  • Select pilot team and workflow.
  • Define platform capabilities.
  • Define growth event taxonomy.

Days 31-60:

  • Build golden path MVP.
  • Create CI/CD template.
  • Add observability and security baseline.
  • Instrument pilot journey.

Days 61-90:

  • Pilot with one team.
  • Measure adoption and friction reduction.
  • Run or prepare one growth experiment.
  • Decide next standards and roadmap.

Slide 8: What Stakeholders Will See

  • One usable golden path.
  • One service catalog model.
  • One standard pipeline.
  • One environment pattern.
  • One release flag pattern.
  • One operational dashboard.
  • One product journey dashboard.
  • One security baseline.
  • One experiment template.

Slide 9: Metrics

Engineering:

  • Lead time for change.
  • Deployment frequency.
  • Change failure rate.
  • MTTR.
  • Time to create a new service.

Growth:

  • Time to first value.
  • First quote/job/invoice completion.
  • Mobile workflow completion.
  • Invoice-to-payment completion.
  • Integration attach rate.
  • Experiment velocity.

Slide 10: Tooling Approach

We will experiment before standardizing.

Candidate areas:

  • Developer portal: Backstage, Port, Roadie, or Markdown-first catalog.
  • Feature flags: OpenFeature with LaunchDarkly or ConfigCat.
  • IaC: Terraform/OpenTofu with PR automation.
  • Observability: Sentry, OpenTelemetry, Grafana/Loki, SigNoz.
  • Security: Semgrep, Checkov, tfsec, dependency scanning.

Slide 11: Operating Model

Start with a small virtual platform group:

  • Engineering sponsor.
  • Platform owner.
  • DevOps/SRE-minded engineer.
  • Product/growth partner.
  • Security reviewer.
  • Pilot product team.

Slide 12: Decision Request

Approve a 90-day platform and growth engineering foundation initiative.

The initiative will focus on one pilot workflow, one golden path, measurable engineering improvements, and measurable product learning.